Ordering During Holidays:

Our store and delivery hours may vary for major holidays. To help ensure on-time delivery during the busy holiday season, place your order at least one day prior to Any Holiday.

Same Day Delivery: If you order before 12:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For orders going outside of our local delivery area, we may require the order to be placed by 12:00 pm for same-day delivery.

Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You may request a time frame in the add note to seller box when ordering, and we will do our best to accommodate your request.

Delivery Times: Normal delivery times are 10am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a high school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and will do our best to accommodate your request.

Funeral Homes: These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. We typically contact the funeral home to verify the time of the viewing and make arrangements for the flower delivery.

If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.

High Schools: High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.

P.O. Boxes: We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as in a shaded area near the front door, with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Incorrect Addresses: If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Tiger Lillies Floral and Coffee is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Request to Leave Item at Door: The customer assumes all liability for requests or approval to leave arrangements. We do our best to accommodate special instructions requesting delivery to a doorstep, porch, yard or any other location. We always prefer to deliver so the recipient will accept the delivery themselves. Tiger Lillies Floral cannot be held responsible for missing or faulty product due to this special request.

Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages: The message that you write in the Gift Options field is the message that is sent with the gift. Please be sure to sign your name if you want the recipient to know who the gift is from. We do not include any billing information with your order.