Ordering During Holidays:

To ensure timely delivery during the busy holiday season, it's recommended that customers place their orders at least one day before any major holiday.

Same Day Delivery: For same-day delivery, if you place your order before 11:00 am in the recipient's time zone, flowers can generally be delivered the same day from Monday through Friday. For orders outside of the local delivery area, the cutoff time may be 10:00 am for same-day delivery.

Specific Times: While we cannot guarantee delivery at a specific time, we generally deliver within four hours for most orders. You can request a preferred time frame in the note to seller box when placing your order, and we will do our best to accommodate your request.

Delivery Times:

Our normal delivery times are as follows:

10 am - 5 pm for business deliveries,
Until 6 pm for residences, hotels, or hospitals,
By 2 pm for deliveries to high schools.

During major holidays like Valentine's Day and Mother's Day, we operate with extended hours and will do our best to accommodate special delivery requests.

Funeral Homes: Funeral orders are given the highest priority. If an order is placed too late to arrive in time for the service, we will notify you promptly, allowing you to make other arrangements or send something to the family's home. We usually contact the funeral home to confirm the time of the viewing and coordinate the flower delivery.

If you've chosen a delivery date that falls before the actual viewing, we will deliver the flowers according to the funeral home's instructions, ensuring they arrive at the correct time for the viewing.

High Schools: High schools do not accept deliveries for students. Please send teacher's gifts to the high school, while any student orders should be sent to their residence. It's important to place high school orders early, as they usually need to be delivered by 2 pm.

P.O. Boxes: We are unable to deliver flowers to P.O. Boxes or A.P.O. addresses.

If No One is Home: Depending on the delivery location, if the recipient is unavailable at the time of delivery, the delivery person may leave the gift in a safe place (e.g., a shaded area near the front door or with a neighbor). Alternatively, a message may be left for the recipient to arrange delivery or an in-store pick up if preferred by recipient.

Recipient May be Contacted: In some cases, the florist may contact the recipient directly to confirm that they will be home to accept the delivery.

Incorrect Addresses: If the recipient's address is incorrect and a delivery attempt is made, there is a $10 address correction fee. Tiger Lillies Floral and Coffee is not responsible for deliveries made to incorrect addresses provided by the customer aka sender. In such cases, the customer assumes full responsibility for the entire purchase.

Request to Leave Item at Door: The customer aka sender assumes full liability for any requests or approvals to leave arrangements in specific locations (e.g., doorstep, porch, yard). While we do our best to accommodate such special instructions, we prefer that the recipient accepts the delivery personally. Tiger Lillies Floral cannot be held responsible for missing or damaged products resulting from these special requests.

Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages: The message you write in the Gift Options field is the one sent with the gift. Be sure to sign your name if you'd like the recipient to know who the gift is from, as we do not include any billing information with your order.